Sunday, June 7, 2009
I'm Showing A Red Card To Toronto Football Club
I went to see Toronto Football Club play yesterday with my friend Mike. It was his 36th birthday, and he's been a season ticket holder since day one. In fact, he was one of the first 40 people to sign up. He goes to every home game, travels a lot to the away games in the U.S., and buys a lot of TFC products, such as jerseys.
In other words, Mike has pumped thousands of dollars into TFC over the last three years. He is truly a dedicated fan. Yesterday Mike was forcibly ejected from the game for "trespassing."
Here's how it went down.
He went to buy a beer and was asked for I.D. to prove his age. Mike certainly does not look under 19, but because he doesn't drive, he doesn't have a driver's licence, therefore couldn't prove his age.
So, he offered up his health card -- a government-issued document -- and they refused to accept that instead. In effect, that means you can have brain surgery with that card, but at BMO Field you cannot buy a beer as an adult. Stupid.
Mike started to protest this fact in a calm, but frustrated way, and after around 10 minutes was told he was now "trespassing" and then escorted outside by two security people.
Come on guys! Use some common sense and discretion. We know you have A Boss to answer to, but please, allow the customer service people on the front lines to make their own decisions when it comes to situations like these.
It's fans like Mike that have put TFC where it is today, and I think they certainly scored an own goal yesterday with their customer relations.