Thursday, June 4, 2009
Allstate -- Time To Start Listening To Your Non-Customers
1) I do not have, never had -- and now, never will -- a policy with you.
2) My name is not John Lawrence as my e-mail clearly states.
3) I have already previously asked you to unsubscribe me from this e-mail list.
4) Please start listening to what your NON-customers are telling you.
Update June 8, 2009. Marcia, the Marketing Manager at Allstate contacted me via Twitter and offered to help me out. That was followed by an e-mail communication from Betty, an Executive Assistant with Allstate's Chairman's Customer Care Team.
I just got off the phone with her, extremely helpful and polite, the issue is being resolved so points to Allstate for resolving my frustration so quickly.