Thursday, June 4, 2009

Allstate -- Time To Start Listening To Your Non-Customers

1) I do not have, never had -- and now, never will -- a policy with you.
2) My name is not John Lawrence as my e-mail clearly states.
3) I have already previously asked you to unsubscribe me from this e-mail list.
4) Please start listening to what your NON-customers are telling you.
5) Thanks.

Update June 8, 2009. Marcia, the Marketing Manager at Allstate contacted me via Twitter and offered to help me out. That was followed by an e-mail communication from Betty, an Executive Assistant with Allstate's Chairman's Customer Care Team.

I just got off the phone with her, extremely helpful and polite, the issue is being resolved so points to Allstate for resolving my frustration so quickly.

1 comment:

  1. John,

    I'll take care of it for you.

    Someone could have just made a mistake keying in their email address or used your name in an attempt to be humorous because it is similar to the celebrity's name. However it happened, I'll work with our customer service team to get it resolved.

    I followed you on Twitter so you could DM me the email address you want removed, but if you like, I'll unfollow you after you send it to me to prevent future inadvertant communications.