Thursday, July 16, 2009
Good news: I recently won $25 in a Twitter contest from Zoompass. Thanks guys!
Bad news: It's been a bit of a drag to try and collect.
It's in beta, so that's understandable, but we're talking about moving money around, and I think there was a mix-up in the process.
Here's the deets:
About a week ago @davefleet informed me that they were going to zoom me $25 after asking what I'd do with the cash. To me, $25 is a couple of Guinnesses (Guinnii?) and a hot dog. Nice, don't get me wrong, but for someone else it could be seed funding for a new life-changing business, so I said Kiva could have it.
So, my cellphone beeped with the $25 notification, and I went to Zoompass to sign up and collect the cash. It was very easy, hassle-free and similar to PayPal whereby they wire a test amount of around 50 cents into your bank account to prove it's you. That worked, so I thought "cool" and tried to move the $25 into my bank.
It didn't work, so then I got a phone call from Zoompass customer support saying that my address didn't match up with something or other (I didn't really understand that part, as I've been at my address for six years) and then an e-mail: "Our records show that our automated identity checker could not match some of the information in your Zoompass profile. In order for us to complete the account information verification, can you please send us one of the documents listed below -- Driver's Licence / Telephone/Utility bills / Bank statements."
I wasn't keen on sending that stuff, so called back and support said it would be OK to forward an electronic bill or something to prove my address. I found an e-receipt from Amazon.ca, and forwarded that by e-mail.
Got a reply that it wasn't acceptable, and they needed physical proof. So, the customer support guy misinformed me. No sweat, we all make mistakes, so I got ready to scan my driver's licence and e-mail that.
But I checked my bank account yesterday and the $24.50 was already in there (Zoompass takes 50 cents for a transfer fee) -- so, that was before they had "physical" proof of my address. I also didn't get a reply to my logged problem ticket I submitted ... the money just magically appeared.
That's great in the fact that I got my money transferred, but bad because technically they never actually got proof of my address, or maybe they did decide to accept my Amazon.ca receipt as e-proof, not physical.
Anyway, it's a long story, but I think their support or verification process might need to be tightened up a bit as I seemed to get mixed messages as to what I needed to do, and what was actually happening.
Having said all that, @davefleet and the team were very prompt in trying to help me out on Twitter and e-mail, so that's a plus.
And now I can head to Kiva and help someone out, so it all ends well!